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NetVizor Antivirus Exclusions

If, while downloading or installing our software, you receive an alert from your antivirus or antispyware software do not be alarmed. Our software is not a virus, and it cannot damage your computer. Many virus scanners now alert you when just about any program that could be potentially used in a malicious or privacy-invasive manner is installed - this includes keystroke loggers, activity monitoring software, remote administration tools, and more. This includes commercially available, reputable software like our own. Please read below for a comprehensive list of what types of software your antivirus may present an alert for.

How can I prevent my Antivirus from conflicting with this download?

If your antivirus is alerting you that our software is being installed you should instruct your antivirus to permanently ignore/exclude our software from future alerts and scans. Most antivirus/antispyware programs also allow you to add programs to their exclusion lists manually.

NetVizor File Exclusions

For proper antivirus/antispyware exclusions, please use the file exclusions and instructions listed for the product you are using below. Some antivirus exclusion lists may not allow wildcard entries (*.*) for directories - in such cases you should be able to simply specify the folder path without the *.* wildcard. If your antivirus does not accept folder exclusions then please add each file that is present within the installation folder to the exclusions list. The files listed below may be HIDDEN within Windows and may not appear to be present on your computer. If this is the case, you will need to enable hidden file viewing in Windows to see the files so you can exclude them. Click here for a how-to on enabling hidden file viewing in Windows.

To exclude NetVizor from your antivirus/antispyware software, please instruct your software to ignore the following files:

for NetVizor's viewer software
c:\program files\netvizor\*.*

for the NetVizor client
c:\program files\nvclient\*.*
c:\windows\imglib.dll
c:\windows\sysk32n.dll
c:\windows\sbrowse.exe
c:\windows\clfct.dll
c:\windows\system32\sinvfct.dll
c:\windows\system32\netdeploysvc.exe

If you are using a Norton/Symantec product you will want to add the signatures Spyware.Spytech, Spyware.Keylogger, and Spyware.NetVizor to the Signature Exclusions list. The files above should be entered in Norton/Symantec's Scan Exclusions and Auto-Protect Exclusions lists.

What types of "potentially dangerous programs" might my antivirus detect?

Modern antivirus scanners use 'heuristics', which basically means you may receive an alert when your scanner 'thinks a program could be' malicious or invasive. This leads to many commercially available programs being flagged as viruses or trojans, despite the software itself being totally harmless and safe to use. Some categories of software that many antivirus scanners now present alerts for are:

• Software that logs or captures keystrokes typed by users
• Software that monitors user activities and behaviors - such as website browsing, chat conversations, etc.
• Software that allows you to recover passwords and other personal data you may have lost or forgotten
• Software that monitors or logs Internet or network activity (also known as packet sniffers)
• Software that allows you to access or control your PC remotely from remote locations
• Software that uses keyboard hooks to launch programs when certain keystrokes are pressed
• Software that acts as a server - such as a FTP server or mail server

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