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NetVizor Frequently Asked QuestionsThe following questions are the most common questions our support team receives regarding NetVizor. If there is a question you have that is not answered here, please contact our support staff by sending us an email. We will respond within 24 hours but typically within 4 hours. Click here to email support! NetVizor Frequently Asked Questions Here you will find common questions about NetVizor. 1. What versions of Windows does NetVizor support ?
Yes, that is the purpose of NetVizor. Once NetVizor is installed on each client on your network, you can view each PC from your central log viewer on your PC. As long as you are on the same subnet as the other PC's, you can view them with no problem!
Not a problem. NetVizor can be setup to log roving users as well. Please view NetVizor's documentation for setting this up - it is very simple to do, and it allows you to view individual users, no matter what PC they use on your network.
Make sure they are on the same subnet as the PC's you are trying to view. Also make sure that file/print sharing is enabled on the PC you are trying to view, as this is needed for the centralized viewer to 'find' the PC's on your network. You can also use the "IP Configuration" feature to add IP's to the viewer automatically.
Please refer to NetVizor's help documentation - this is explained in detail.
First, make sure the client is running and is active(monitoring). You can verify this by entering http://127.0.0.1 in your browser when you are on PC you are trying to access. If it is indeed running, but you cannot view it remotely through your browser then try setting a customized port for it. (in the General settings in the client). You will need to access the machine with http://IP:PORT. If this STILL does not work make sure you do not have IIS running, as this has been known to conflict with software, like NetVizor.
You can disable the "Enumerate Network" feature in the viewer options to stop NetVizor from auto-scanning your network. After that you can configure the "IP Configuration" list to have NetVizor scan and load only the computers you want. 8. How do I generate daily activity reports? When logged in to a workstation through NetVizor's web interface select "Reports Generator" from the actions list. From there you can generate reports for all users (or a specific user) on a specific date (or all dates). Once a report is generated you can save each report for later viewing/printing. 9. Will NetVizor work in Novell Environments? Yes, assuming that the Windows TCP/IP network Novell is running on is configured properly.
No, NetVizor can store logs locally on the computer being monitored, or on a central share on a central computer. A separate server is not required for use with NetVizor.
No, NetVizor is designed to minimize network bandwidth usage. NetVizor will save logs to its specified network location every 5 minutes, and will not store logs if the computer has been idle between updates. Only new activity performed by users between updates is stored in each update, rather than re-transmitting older data along with new data. Please refer to our log storage calculator to estimate how much bandwidth NetVizor may use on your network.
If a monitored computer is taken off-site and it is configured to store logs to a network location it will automatically default to local log storage until it returns to the network - after which it will store its saved logs to the network location again. If the computer is configured to store logs locally nothing will change if the computer is removed from the network.
Yes, you can push new configuration settings and content filters to active clients on your network from your central location using the viewer's "Synchronize Settings" function. Please refer to NetVizor's help documentation and installation guides for extensive help.
If you are trying to install the client remotely to another network computer and are positive the login credentials are correct (i.e.: they tested successfully), but the install still fails please review the following troubleshooting steps. On the target computer check to ensure that: 1. the Workstation service is running (check using services.msc) 2. the Server service is running (check using services.msc) 3. the Admin$ share is available (check using computer management) 4. the Windows Network is running and Printer and File Sharing are activated (no need to actually share anything) 5. Incoming network users authenticate as themselves To achieve this: 6. your Windows firewall is not blocking the installation. By default on WinXP SP2/Vista the firewall may block any incoming traffic so it may be necessary to open ports 135 and 445 on your target machine for incoming traffic from your local machine. 7. the antivirus on the target computer is not deleting/preventing the NetVizor software from being installed. The NetVizor remote installation function spawns the service NetDeploySvc.exe in the target computer's System32\ folder and must be allowed to run to complete the remote installation.
Yes we do! Simply visit this page for the link to download. Click here!
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